Shipping & Returns
At Brahmi Rituals, we take great care in crafting and packaging our products. Due to the personal nature of our skincare, tea, and wellness products, we are unable to accept returns or offer refunds on opened or used items.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of receiving your package. We will gladly offer a replacement, exchange, or refund upon review of the issue.
To be eligible, products must be unused, in their original packaging, and accompanied by proof of purchase. Please email photos of the damaged item and packaging to beauty@brahmirituals.com.
Non-Returnable Items
The following items are non-refundable and non-returnable:
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Opened or used skincare, tea, fragrance, or wellness products
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Gift cards
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Digital products and downloadable content
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Sale and clearance items
All sale items are final sale.
Refunds
Once your return request has been reviewed and approved, your refund will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Exchanges
We only offer exchanges for products that arrive damaged or defective. If you need to request an exchange, please contact us at beauty@brahmirituals.com.
Return Shipping
Approved returns should be mailed to:
Brahmi Rituals
PO Box 446
Whistler, BC V0N 1B9
Canada
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Shipping Information
Orders are typically processed within 2–5 business days. Delivery times vary based on destination and shipping method selected at checkout. Exchange orders are generally shipped within 7–10 business days after the returned item has been received and processed.
Questions?
If you have any questions regarding shipping, returns, or your order, please contact us at:
We are always happy to help.